ORDERS ARE PREPARED AND SHIPPED WITHIN 48 HOURS OF YOUR ORDER (EXCLUDING DECEMBER, SATURDAYS, SUNDAYS AND HOLIDAYS)
Your package is shipped within 24 hours after your order (excluding weekends and public holidays). In periods of high activity, the preparation of the order can take up to 48/72h.You will be notified by e-mail as soon as your package is dispatched and you will receive the tracking number of your order to be kept informed of the correct delivery of your package.
SHIPPING COST
FREE DELIVERY IN FRANCE FROM 50€
Delivery to a relay point via Mondial Relay in 4/5 working days (Metropolitan France excluding Corsica): €4.50 including tax for a pair of espadrilles, €5.00 for two pairs, free from €50 of purchase.Home delivery via Colissimo, without signature, in 48/72h (Metropolitan France excluding Corsica): €7 including tax, free from €50 of purchase.
DELIVERY TO GERMANY, AUSTRIA, BELGIUM, THE NETHERLANDS, LUXEMBOURG, ITALY, SPAIN, IRELAND, PORTUGAL AND SWITZERLAND AVAILABLE FROM 70€ EXCLUDING EXPRESS DELIVERY
Home delivery via Colissimo in 4 to 5 days: €12 incl. tax, free from purchases of €70
Express home delivery via DHL: €16 including tax
FREE DELIVERY TO OTHER EUROPEAN UNION COUNTRIES FROM €75 EXCLUDING EXPRESS DELIVERY
Express home delivery via DHL: €16 including tax
DELIVERY IN THE REST OF THE WORLD FREE FROM 150€Home delivery within 4 to 10 working days depending on the destination: €20 excl. tax, free from purchases of €150
For delivery outside the European Union, including Switzerland, customs charges may be applied and are the responsibility of the customer.
RETURN PROCEDURE
POSSIBILITY OF EXCHANGE IN ART OF SOULE STORE IN BIARRITZ (SUBJECT TO AVAILABILITY)
Art of Soule gives you the option to return purchased products within 30 days of your purchase date.Returns are offered from Metropolitan France via Colissimo. To request your Colissimo return voucher, send an email to contact@artofsoule.com specifying all your contact details and the reasons for your request: size problem, manufacturing defect, etc.The return is at the Customer's risk. The Product must be returned in its original condition, new, unworn, unwashed.
Please send your return to the following address:
Art of Soule
28 rue Gambetta
64200 Biarritz
If the Customer fails to comply with these conditions, in particular the return conditions, Art of Soule will not be able to refund or issue a credit note for the Products concerned.Returns outside mainland France are handled on a case-by-case basis by contacting the following address: contact@artofsoule.com
WHAT DEADLINES
Upon receipt of your return, a confirmation email will be sent to you.
Your credit note or refund will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used during payment or to the Paypal account used for payment.
In the case of an exchange (larger or smaller size on the same product) as soon as the deposit is validated by the carrier, the dispatch of the exchange order is triggered.
POSSIBLE RETURNS WITHIN 30 DAYS
You have received your items but the size or cut does not suit you? Don't worry, you have 30 days from the date of receipt of your package to return the products concerned to us.